IT Operations Support

This job is located in Hemlock, MI.

At Hemlock Semiconductor (HSC), we transform people’s lives by energizing and connecting our world through silicon technology. Since 1961, HSC has been a leading global provider of hyper-pure polysilicon, and is the only polysilicon manufacturer headquartered in the United States. HSC plays an essential role in the semiconductor and solar industries, with the vision of becoming the preferred supplier of silicon-enabled technologies to the low-carbon, digital world.

Our polysilicon is used to make computer chips – the “brains” behind the electronic devices we rely on to make our lives easier, safer and more enjoyable. HSC is just one of six major manufacturers in the world that makes polysilicon used to create semiconductor wafers. In fact, nearly all electronic devices in the world contain HSC polysilicon.

We’re also moving the world toward a greener future by supplying the rapidly growing solar power industry. HSC is committed to doing good for our local Michigan and global communities, relentlessly improving our operations to remove supply chain carbon emissions. The low embodied greenhouse gas emissions in our polysilicon materials facilitates the production of ultra low-carbon solar panels. These panels allow solar project developers and owners to lower the embodied carbon of their projects by up to 50 percent.

To achieve our goals, we draw on the talents of more than 1,350 employees and contractors. Our employees thrive in a culture that values teamwork, excellence, responsibility and customer focus. We recognize and value the diverse backgrounds and experiences of all of our people working together as One Team. At HSC, you belong to a team that is transforming our world.

High level summary of job

The role of the IT/OT Shift Technician is responsible for supporting the maintenance of IT operational services after business hours and are the single point of contact for all IT related issues. This includes but not limited to core IT/OT operational tasks (service desk, workstation, printer, VOIP and HSC mobile devices, A/V support and repair, Digital Signage support and repair), and application installation and configuration.  Focus of this role is Incident management resolution and daily maintenance tasks. They also are responsible for IT project execution.

Essential functions of the job

• Provides IT/OT Operational Support executing ITIL Processes within ServiceNow
• Provides workstation, printer, mobile device maintenance - examples include:
  • Workstation deployment and support
  • Asset recovery and disposal
  • Printer maintenance
  • Mobile device maintenance and support
  • Weekly MES workstation maintenance
• Provides office phone maintenance and support
• Provides conference room / AV / Extron support
• Provides support for handheld PC devices
• Provides workstation application installation, configuration, and testing
• Provides off hour Service Desk support
• Participates on portfolio projects to deliver specific tasks to support project leads
• Delivers against defined operational SLAs
• Creating and maintaining Knowledge Articles

Additional Duties/Responsibilities

• Setup and support of large events, i.e.: Townhalls, Employee Orientation, Training Sessions

Skills

• Teamwork, relationship management, problem solving, organizational agility, communication, planning, organizing

Education Requirements

• Associates Degree in Computer Science or related field experience

Work Experience

• 1+ years of IT experience. 
• Experience with IT/OT Technology

HSC is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, or any other characteristic protected by law.

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at:

989.301.5333
or email your request to
G1HSC-HR@hscpoly.com
All qualified applicants are encouraged to apply.

Req No. 561